Privacy Policy

Effective date: October 30, 2026

This Privacy Policy explains how FINOVO LLC, a New Jersey limited liability company doing business as MyVehiclePickup ("MyVehiclePickup," "we," "us," or "our"), collects, uses, discloses, and protects personal information.

This Policy applies to myvehiclepickup.com and demo.myvehiclepickup.com (together, the "Site"), our communications with prospective and existing business customers, and certain information we process in connection with the MyVehiclePickup delivery check-in platform.

For purposes of this Policy, "personal information" means information that identifies, relates to, describes, or can reasonably be linked with an individual or household, as defined by applicable law.

1. The roles we play

MyVehiclePickup handles information in different roles depending on the circumstances.

Website, demo, sales, and business information. When you visit our website, request information, use our public demo, communicate with us, or interact with us as a prospective or existing business customer, MyVehiclePickup generally determines how that information is used.

Dealership customer information. When an automotive dealership uses MyVehiclePickup to collect or process information relating to its customers, the dealership determines what information is requested and the purposes for which it is used. MyVehiclePickup generally processes that information on the dealership's behalf and according to its instructions.

The dealership's own privacy notice may therefore apply to information submitted through a dealership check-in. Questions or privacy requests relating to a dealership check-in should generally be directed to the dealership first. We will assist the dealership with responding where appropriate.

2. Information we collect

Information you provide to us

When you contact us, request a walkthrough, request access, or submit another business form, we may collect information such as:

• your name;
• job title;
• dealership or dealer-group name;
• number of locations;
• state;
• work email address;
• telephone number;
• CRM or other systems you use; and
• any message or other information you choose to provide.

Information provided by dealerships and integrations

Dealerships and their authorized service providers or technology systems may provide information needed to operate the MyVehiclePickup platform.

Depending on the dealership's configuration and integrations, this may include information such as:

• customer information;
• appointment or delivery information;
• vehicle information;
• transaction information;
• trade-in information; and
• dealership staff or account information.

We process this information to provide the platform to the applicable dealership and as otherwise permitted by our agreement with that dealership and applicable law.

Referral and campaign information

When you arrive at our Site from another website, advertisement, email, or campaign, we may collect information such as the referring source, campaign parameters such as utm_source, and the first page you visited.

We may temporarily store this information in your browser and associate it with information you submit through a form. Campaign-attribution information stored in your browser is generally retained for up to 30 days.

Website and product usage information

We may collect limited information about how our Site and demo are used, such as page paths, session identifiers, and events such as starting a demo.

Our hosting and infrastructure providers may also process technical information such as IP addresses, browser or device information, timestamps, and server-request information for security, fraud prevention, troubleshooting, and reliability.

We do not use advertising cookies for cross-context behavioral advertising, and we do not sell personal information to advertising networks.

Public demo information

Our public demo is designed to resemble the operation of the MyVehiclePickup platform. Information entered or uploaded into the demo may therefore be temporarily stored.

Do not enter real customer information, identification documents, financial information, or other sensitive personal information into the public demo.

Demo records are automatically scheduled for deletion each night.

If you use a feature that sends a sample PDF by email, we use the email address you provide to deliver that requested message and for related security and operational purposes.

Information processed for dealerships

When an individual completes a check-in for a dealership using MyVehiclePickup, the platform may process information requested by that dealership, including:

• name and contact information;
• vehicle information;
• appointment or delivery information;
• payment-method information;
• trade-in information;
• driver's-license information or images;
• insurance information or images; and
• other information configured by the dealership.

We process this information to provide the MyVehiclePickup service to the applicable dealership and as otherwise permitted or required by our agreement with that dealership and applicable law.

Dealership staff information

For dealership personnel who access MyVehiclePickup, we may process information such as:

• name;
• work email address;
• user role;
• dealership or store access;
• authentication and account information; and
• records of actions performed within the platform.

This information may be used to administer accounts, provide the service, maintain security, troubleshoot issues, and maintain appropriate audit records.

3. How we use information

Depending on the context, we may use information to:

• provide information, demonstrations, and services you request;
• respond to inquiries and communicate with prospective and existing customers;
• operate, secure, maintain, and improve our Site, demo, and platform;
• administer dealership and staff accounts;
• authenticate users and control access;
• generate requested documents and communications;
• understand how visitors find and use our Site;
• detect, investigate, and prevent fraud, misuse, and security incidents;
• maintain activity and security logs;
• send service-related messages such as invitations, security notices, and password-reset communications;
• comply with legal and regulatory obligations;
• establish, exercise, or defend legal claims; and
• enforce our agreements and Terms.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

4. How we disclose information

We may disclose information to the following categories of recipients.

Service providers. We use companies that provide services such as website hosting, cloud infrastructure, database hosting, email delivery, business communications, security, and related technology services. They may process information on our behalf subject to contractual restrictions and other safeguards.

Dealership customers. Information submitted or processed as part of a dealership check-in is made available to the dealership associated with that check-in and authorized users acting on its behalf.

Legal and safety purposes. We may disclose information when reasonably necessary to comply with law, regulation, legal process, or governmental requests; investigate fraud or security incidents; enforce agreements; or protect the rights, property, or safety of MyVehiclePickup, our customers, users, or others.

Business transactions. Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law and appropriate confidentiality protections.

We do not permit one dealership to access another dealership's customer information through the ordinary operation of the platform.

5. How long we retain information

We retain information only for as long as reasonably necessary for the purposes for which it was collected, our contractual obligations, security and fraud-prevention purposes, legal requirements, and legitimate business needs.

Retention periods may include:

• Sales and inquiry information: retained while we follow up on the inquiry or maintain the business relationship and for an appropriate period afterward.
• Demo information: scheduled for automatic deletion each night.
• Dealership check-in information: retained according to the applicable dealership's instructions, settings, agreement with us, and legal requirements.
• Check-in documents: such as driver's-license and insurance images, generally retained for the period configured by the dealership. The default retention period is currently 90 days unless the dealership selects another available period or deletes the documents sooner.
• Account, activity, and security logs: retained for periods reasonably necessary for security, auditability, troubleshooting, fraud prevention, contractual obligations, and legal compliance.

Information may remain for a limited additional period in secure backups, system logs, or records that must be retained for legal, security, or dispute-resolution purposes.

6. Security

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.

For example, information is encrypted in transit using industry-standard transport encryption. Check-in documents are stored in non-public storage and are designed to be accessible only to authorized users through controlled access mechanisms. We also use access controls, tenant separation, logging, and other security measures appropriate to the nature of the information processed.

Access to certain sensitive documents may be recorded for security and accountability purposes.

No Internet service or information-security program can guarantee absolute security. We therefore cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

7. Privacy choices and rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:

• confirm whether we process your personal information;
• access certain personal information;
• correct inaccurate information;
• request deletion of information;
• obtain a portable copy of certain information;
• withdraw consent where processing is based on consent; and
• opt out of certain processing where applicable.

To submit a privacy request relating to information for which MyVehiclePickup is responsible, email privacy@myvehiclepickup.com.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law. Certain information or requests may be exempt from these rights.

Where applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal by replying to our decision or emailing privacy@myvehiclepickup.com with the subject line Privacy Request Appeal. We will review the appeal and respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Dealership check-in requests

If your request concerns information collected or processed through a dealership's MyVehiclePickup check-in, the dealership generally controls that information. We may refer or forward your request to the applicable dealership and assist it in responding.

Marketing communications

You may opt out of promotional email communications using the unsubscribe instructions included in the message or by contacting us.

Service, security, and transactional messages may still be sent when necessary.

8. Children

Our Site, demo, and platform are intended for automotive businesses and adult vehicle customers and are not directed to individuals under 18.

We do not knowingly collect personal information from individuals under 18 through our Site or public demo.

If you believe an individual under 18 has provided personal information to us through our Site or demo, contact us at privacy@myvehiclepickup.com.

9. Third-party services and links

Our Site may contain links to websites, products, or services operated by third parties.

We do not control those third parties, and their collection and use of personal information are governed by their own privacy policies and practices, not this Privacy Policy.

We encourage you to review the privacy notices of third-party services before providing personal information to them.

10. Where information is processed

MyVehiclePickup is based in the United States. Information covered by this Policy is generally stored and processed in the United States.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will post the revised version on this page and update the effective date above. Where required by law, we will provide additional notice regarding material changes.

12. Contact us

Privacy inquiries: privacy@myvehiclepickup.com